All Articles··6 min read
HITL AI
The Klarna Lesson: What Ops Leaders Must Do Before They Automate
Klarna replaced 700 customer service agents with AI and reversed course 18 months later. The lesson isn't that AI failed — it's that human judgment was never kept in the loop.
AB
Aaron BentleyReady to apply these ideas to your workflows?
Book a 30-minute scope call. We'll find the highest-ROI workflow to start with.